Identifying and addressing operational, financial, and technological risks within the business
Lead requirements analysis, validation, and verification, ensuring that
requirement statements are complete, consistent, concise,
comprehensible, traceable, feasible, unambiguous, and verifiable
Elicit requirements using interviews, document analysis, surveys, site
visits, business process descriptions, use cases, scenarios, business
analysis, competitive product analysis, task and workflow analysis, and/or
Maintaining, testing, and improving business and systems operations.
Building and maintaining relationships with key stakeholders.
Identifying and capitalizing on improvement opportunities.
Identifying innovative ways to increase customer satisfaction.
Evaluating the performance of project teams to ensure that targets and deadlines are met.
Communicating ideas and viewpoints to senior management.
Acting as a liaison between business and IT groups.
Supervising the design of new products and evaluating how these will perform on the market.
Creating monthly performance reports.
Ability to lead internal teams
Working Experience on:
Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
Advanced knowledge and experience using Microsoft Office and Visio
The ability to think analytically, solve problems too complex business
processes, and document results.
Tools: Sketch, Azure, Adobe XD, Balsamiq, JustinMind, Draw IO, MS Visio, etc.
Work on multiple tasks at any one time while maintaining high-quality
Develop wireframes, workflows, use case diagrams, flowcharts, and other
Work with the Strategy team to evaluate and analyze key focus areas for the company and product
Hands-on experience working with data using Statistical, Scripting, Querying on tools like Python, SQL, and R, etc
Fair understanding of tech systems, Restful APIs, databases, web platforms, etc.
Preferable to have some experience with Web & Product Analytics and Analytics and BI tools like Mixpanel, Amplitude, Google Analytics, Omniture, Power BI, etc.